This Tiny Paw Privacy Policy explains how we collect, use, and protect your personal data in accordance with Singapore’s PDPA to ensure a safe and trusted experience for every cat parent.
Tiny Paw Privacy Policy
Effective Date: 1 Nov 2025
Tiny Paw LLP (“Tiny Paw”, “we”, “our”, or “us”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, make bookings, or use our services.
1. Personal Data We Collect
We collect personal data only when necessary to provide our services safely and effectively. This may include:
- Identity & Contact Information: Name, phone number, email address, home address.
- Owner Identification (for new customers): NRIC (front), FIN, or Passport for verification.
- Cat Information: Name, breed, sex, microchip and licence numbers, vaccination, medical and behavioural details.
- Emergency Contact: Name and phone number of your designated contact person.
- Payment Information: Partial payment details or transaction confirmations for deposits and bookings.
- Photos and Videos: Images or recordings of your cat during its stay (for updates or promotional use, only with your consent).
2. Purpose of Collection
Tiny Paw collects personal data for the following purposes:
- To manage and verify cat boarding service bookings.
- To establish and verify owner identity (for new customers) and prevent abandonment or untraceable ownership cases.
- To comply with AVS and NParks regulations regarding cat boarding and licensing. Learn more about cat licensing on the AVS website.
- To provide health, safety, and emergency support for your cat during its stay.
- To process payments, refunds, or credits.
- To send updates, reminders, and communications regarding your booking.
- To improve our customer experience, website, and service quality.
Under this Tiny Paw Privacy Policy, we ensure your information is used only for legitimate purposes such as AVS compliance and cat safety.
3. Collection of Owner ID (for New Customers)
To ensure responsible pet ownership and traceability, Tiny Paw may request a copy of the owner’s NRIC (front), FIN, or Passport for verification purposes if you are a first-time customer.
This information is:
- Used solely for identity verification and traceability in the event of ownership disputes or abandonment cases.
- Stored securely with restricted administrative access only.
- Deleted within 30 days after your cat’s check-out unless required by law for reporting or investigation.
Returning customers will not need to re-submit ID unless their details change.
4. Data Protection and Security
Tiny Paw uses appropriate administrative, physical, and technical measures to protect your data, including:
- SSL encryption (HTTPS) for all form submissions.
- Secure file storage with restricted access.
- Password-protected admin access for authorised staff only.
- Scheduled deletion of sensitive uploads after 30 days.
- Regular security updates and plugin monitoring.
However, no online transmission or storage method is fully secure. We strive to protect your data but cannot guarantee absolute security.
5. Retention and Deletion
We retain your personal data only as long as necessary to fulfil the purposes stated in this policy or as required by law. ID copies and sensitive uploads are permanently deleted 30 days after check-out. General booking records may be retained for up to 2 years for accounting and audit purposes.
6. Disclosure of Personal Data
We do not sell or share your data with unrelated third parties. We may disclose limited information to:
- AVS or other authorities when required by law (e.g., animal abandonment reporting).
- Veterinary clinics or emergency services for the care of your cat.
- Service providers (e.g., payment gateways, web hosting) bound by confidentiality agreements.
7. Access and Correction Requests
You may request access to, correction of, or deletion of your personal data by emailing tinypawllp@gmail.com. Please allow up to 14 business days for us to respond to your request.
8. Withdrawal of Consent
If you wish to withdraw your consent for Tiny Paw to collect, use, or disclose your personal data, please contact us at tinypawllp@gmail.com. Do note that withdrawal may affect our ability to provide certain services (e.g., boarding reservations).
9. Use of Cookies and Analytics
Our website may use cookies and analytics tools to improve functionality and user experience. You may disable cookies in your browser settings if you prefer.
About the Tiny Paw Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in regulations or operations. The revised version will be published on this page with an updated “Effective Date”.
For service terms, please also review our Terms & Conditions.
By continuing to use our services, you acknowledge that you have read and understood this Tiny Paw Privacy Policy.
Contact Us
Tiny Paw LLP
647 Geylang Road, Level 2, Singapore 389577
📧 tinypawllp@gmail.com
📞 +65 8066 9115
Open daily 11am–6pm (by appointment)
