TINY PAW LLP

Terms and Conditions

Tiny Paw Cat Boarding Terms and Conditions

Welcome to Tiny Paw. These Terms and Conditions apply to cat boarding and related services provided by Tiny Paw LLP. By confirming a booking or using our services, the Owner acknowledges and agrees to these Terms and Conditions.

Effective Date: 13 September 2026

1. Booking Confirmation & Boarding Readiness

  • A 50% deposit is normally required to confirm a booking and reserve the selected suite.
  • The remaining balance is due at or before check-in, unless otherwise agreed in writing.
  • Payments may be made using the payment methods stated on our website or booking confirmation, including PayNow and supported online payment methods.
  • All prices are stated in Singapore Dollars (SGD) unless otherwise indicated.
  • Booking confirmation does not mean that all boarding admission requirements have been satisfied.
  • A booking may be confirmed conditionally where required documents or requirements are still pending. The Owner remains responsible for completing all mandatory boarding requirements before check-in.
  • Tiny Paw reserves the right to decline, postpone or cancel boarding where mandatory health, licensing, identification or admission requirements have not been satisfactorily met.

2. Included Boarding Amenities

  • Private suite accommodation
  • 24-hour air-conditioning
  • Complimentary 24-hour CCTV access for Paw Parents
  • Twice-daily housekeeping
  • Standard tofu litter and litter tray
  • Food and water bowls
  • Scheduled feeding according to the confirmed feeding instructions

Selected suites may also include features such as scratch boards, climbing platforms, cat trees and water fountains. Please refer to our Cat Boarding Suites & Rates page for the features applicable to each suite type.

3. Playtime & Tiny Paw Fitness Centre

Playtime and access to the Tiny Paw cat-only Fitness Centre may be offered where suitable, depending on the Paw Guest’s temperament, adjustment, health eligibility and operational scheduling.

  • Playtime and Fitness Centre access are not guaranteed daily or for every Paw Guest.
  • A negative FIV/FeLV blood-test result is required for cats using the shared Fitness Centre or play area.
  • Cats from different households will not be mixed for play or exercise.
  • Tiny Paw may suspend or discontinue playtime where it considers this appropriate for the cat’s safety, health, comfort or welfare.

4. CCTV Access

Complimentary CCTV access is provided for Paw Parents to view their cat’s suite remotely during the boarding stay.

  • CCTV access is provided as a complimentary service and does not constitute continuous staff monitoring of individual cats.
  • Access may occasionally be interrupted by internet, equipment, maintenance, software or other technical issues beyond Tiny Paw’s reasonable control.
  • Tiny Paw will make reasonable efforts to restore CCTV access when technical issues occur but cannot guarantee uninterrupted availability at all times.

5. Cancellation, Rescheduling & Refund Policy

  • 14 days or more before check-in: eligible cancellations or rescheduling requests are subject to a 10% administrative fee.
  • Less than 14 days but more than 48 hours before check-in: 50% of the applicable amount paid is eligible under the cancellation policy.
  • Within 48 hours of check-in: the booking is non-refundable.
  • Eligible refunds are normally issued as Tiny Paw credits for use towards future stays, services or purchases.
  • Tiny Paw credits are non-transferable unless otherwise agreed by Tiny Paw.
  • Any exceptional refund to the original payment method is subject to Tiny Paw’s approval and any applicable administrative charges.

6. Check-in & Check-out

  • Standard check-in is from 2:00 pm to 5:00 pm.
  • Standard check-out is from 11:00 am to 1:00 pm.
  • Requests outside the standard periods must be arranged with Tiny Paw in advance and are subject to availability, operational arrangements and any applicable charges.
  • Tiny Paw does not guarantee early check-in or late check-out unless the arrangement has been expressly confirmed.

7. AVS Cat Licence & Microchip

From 1 September 2026, pet cats in Singapore are required to comply with applicable Animal & Veterinary Service (AVS) cat licensing requirements.

  • The Owner must provide the cat’s valid AVS licence number and microchip information as part of Tiny Paw’s boarding admission records.
  • The Owner is responsible for ensuring that all licence and identification information provided to Tiny Paw is accurate and current.
  • Tiny Paw may scan or verify the cat’s microchip at check-in where practicable and where the cat can be safely handled.
  • Tiny Paw reserves the right to decline or delay admission if mandatory licensing or identification requirements cannot be satisfactorily verified.

For current official requirements, please refer to the Animal & Veterinary Service licensing requirements.

8. Health & Vaccination Requirements

  • Paw Guests must be in suitable health for boarding and free from known contagious disease.
  • Cats must meet Tiny Paw’s vaccination requirements for:
    • Feline Panleukopenia Virus (FPV)
    • Feline Calicivirus (FCV)
    • Feline Herpesvirus (FHV/FHV-1)
  • The required vaccination course must be completed at least two weeks before check-in.
  • Where vaccination is not medically appropriate, Tiny Paw may consider supporting veterinary documentation or an appropriately interpreted titre test.
  • A negative FIV/FeLV result is required for cats using the shared Fitness Centre or play area, rather than as a general boarding requirement.
  • All relevant health and vaccination records must be submitted through the Boarding Admission Form before boarding.

9. Parasite Prevention

Paw Guests must have suitable parasite prevention before or at check-in.

  • The Owner may provide a suitable parasite treatment for administration at check-in.
  • Where required, Tiny Paw may supply and apply Revolution at the prevailing charge.
  • The current charge for Revolution supplied by Tiny Paw is $18 per vial.
  • If the Owner provides the treatment for administration, no product charge will apply.

10. Boarding Admission Form & Owner Consent

  • A Boarding Admission Form must be completed for each cat as required by Tiny Paw.
  • The Owner must provide complete and accurate information relating to the cat’s health, behaviour, feeding, medication and care requirements.
  • An Owner Consent Form is required where applicable, including approved co-boarding arrangements or other circumstances requiring specific owner consent.
  • Tiny Paw may request additional supporting information where reasonably required to assess boarding suitability or care requirements.

11. Feeding & Food Supply

  • The Owner must provide sufficient food for the entire boarding stay, preferably with a reasonable additional quantity in case of delays or changes to the stay.
  • The Owner must provide clear feeding instructions including the type of food, quantity, timing and frequency.
  • Tiny Paw will follow the confirmed feeding instructions to the best of its ability.
  • If the food supplied is insufficient, Tiny Paw will make reasonable efforts to contact the Owner to arrange additional food or an appropriate alternative.
  • Where Tiny Paw purchases food on the Owner’s behalf, the reasonable cost of the food and any applicable charges will be payable by the Owner.

Please refer to the Tiny Paw Packing List when preparing for your cat’s stay.

12. Medication Administration

  • Medication will be administered according to the Owner’s confirmed written instructions where Tiny Paw is able to safely provide the required care.
  • All medication must be clearly labelled with the cat’s name, medication name, dosage, timing and administration instructions.
  • Medication administration may be charged separately according to the method and frequency required.
  • Tiny Paw reserves the right to decline medication or medical-care requirements that cannot reasonably or safely be managed within a boarding environment.

13. Emergency Contact & Veterinary Care

  • The Owner must provide a valid emergency contact who remains reasonably reachable throughout the boarding period.
  • The Owner should provide details of their preferred veterinary clinic.
  • If veterinary attention is reasonably required, Tiny Paw will make reasonable efforts to contact the Owner and/or emergency contact.
  • Tiny Paw will attempt to use the Owner’s preferred veterinary clinic where reasonably practicable.
  • If the preferred clinic cannot be contacted, cannot provide a timely appointment or the situation is urgent, Tiny Paw may arrange treatment through another appropriate veterinary clinic.
  • If the Owner or emergency contact cannot be reached, the Owner authorises Tiny Paw to seek veterinary care reasonably considered necessary for the cat’s welfare.
  • Veterinary fees, transport and other related expenses incurred for the Paw Guest are payable by the Owner.

14. Behaviour, Safety & Boarding Suitability

  • The Owner must disclose any known behavioural, medical or handling concerns that may affect the cat’s stay or the safety of the cat or Tiny Paw staff.
  • Tiny Paw may modify normal care arrangements where reasonably required for the cat’s safety, comfort or welfare.
  • Tiny Paw reserves the right to refuse or terminate boarding if a cat displays behaviour that presents an unreasonable safety or welfare risk.
  • Where boarding must be terminated early, the Owner or nominated representative may be required to collect the cat promptly.

15. Personal Items & Belongings

  • Owners may provide suitable personal items such as bedding, toys and carriers.
  • Personal belongings should be clearly identified where practicable.
  • While Tiny Paw will take reasonable care of belongings, Tiny Paw is not responsible for ordinary wear, damage or loss of personal items unless caused by Tiny Paw’s negligence.

16. Liability

Tiny Paw will take reasonable precautions and exercise reasonable care in looking after Paw Guests.

  • The Owner acknowledges that boarding may involve normal risks including stress, changes in appetite or behaviour, or the development or recurrence of medical conditions.
  • Tiny Paw is not responsible for loss arising solely from pre-existing conditions, age-related conditions or matters outside Tiny Paw’s reasonable control.
  • Nothing in these Terms and Conditions is intended to exclude or limit liability that cannot lawfully be excluded or limited under Singapore law.

17. Failure to Collect & Suspected Abandonment

  • If the Owner fails to collect the cat at the agreed time, applicable boarding and care charges may continue to accrue until the cat is collected or another lawful arrangement is made.
  • If the cat has not been collected within three (3) days after the scheduled check-out date and the Owner has not communicated with Tiny Paw, Tiny Paw will make reasonable efforts to contact the Owner and designated emergency contact.
  • If those efforts are unsuccessful, Tiny Paw may treat the matter as suspected abandonment and take such steps as are reasonably necessary and legally permitted to safeguard the cat’s welfare, including contacting the relevant authorities.

18. Photographs & Videos

  • Tiny Paw may take photographs and videos of Paw Guests during their stay for operational records, customer updates, promotional or marketing purposes.
  • Owners who do not wish for their cat’s image to be used for promotional or marketing purposes should notify Tiny Paw in advance.

19. Changes to Boarding Arrangements

Tiny Paw may make reasonable operational adjustments where necessary for the safety, health, comfort or welfare of Paw Guests, including changes to suite arrangements, handling, playtime or care procedures. Where a material change affects the Owner’s booking, Tiny Paw will make reasonable efforts to inform the Owner.

20. Governing Law

These Terms and Conditions are governed by the laws of Singapore. The parties should first make reasonable efforts to resolve any dispute amicably. Where this is not possible, the dispute may be referred to the appropriate tribunal or courts of Singapore, subject to the applicable jurisdiction and legal requirements.

21. Contact Us

Tiny Paw LLP
647 Geylang Road, Level 2, Singapore 389577
Email: tinypawllp@gmail.com
Tel / WhatsApp: +65 8066 9115
Open daily from 11:00 am to 6:00 pm, by appointment.