FAQ

FAQ on General Enquiries

1. What are the operating hours of Tiny Paw?
Tiny Paw is open daily from 11:00 am to 6:00 pm, by appointment. Please contact us in advance if you would like to visit or require assistance.

2. Can I visit Tiny Paw? Do I need to make an appointment?
Yes. Visiting hours are from 11:00 am to 4:00 pm, strictly by appointment. Please WhatsApp us at 8066 9115 before your visit.

3. Do you provide a transport service?
Yes. Transport is available upon request at a fixed rate per trip, not per cat. A one-way trip is $45, and a two-way trip is $80, with no additional transport charges for multiple cats travelling together on the same trip. Please WhatsApp us to arrange the service.

4. Are there any discounts or promotions?
Long-stay discounts and selected partner or promotional offers may be available. Discounts and promotions cannot normally be combined unless otherwise stated. Please contact us for the latest applicable offer.

Cat Boarding FAQ – Tiny Paw Singapore

1. Rooms & Amenities

1.1 What types of suites are available at Tiny Paw?
We offer four private cat boarding suite categories: Standard, Deluxe, Premier and Imperial. Each provides a different amount of space and suite-specific features to suit individual cats and same-household groups.

For current dimensions, occupancy limits, photos, rates and features, please visit our Cat Boarding Suites & Rates page.

1.2 What is included in every boarding stay?
All suites include:

• Private suite accommodation
• Standard tofu litter and litter tray
• Food and water bowls
• Twice-daily housekeeping
• Scheduled feeding according to confirmed feeding instructions
• 24-hour air-conditioning
• Complimentary 24-hour CCTV access for Paw Parents

Selected suites also include features such as scratch boards, climbing platforms, cat trees and water fountains. Please refer to our Suites & Rates page for the features included with each suite type.

1.3 Will my cat receive playtime or use the Tiny Paw Fitness Centre?
Playtime and access to our cat-only Fitness Centre may be offered where suitable, depending on your cat’s temperament, adjustment, health eligibility and operational scheduling. Playtime is therefore not guaranteed for every Paw Guest or on every day of a stay.

A negative FIV/FeLV blood-test result is required for cats using the shared Fitness Centre or play area. Cats from different households are not mixed.

2. Booking & Availability

2.1 How do I book a stay for my cat?
You can check availability and make an online booking through our website, or contact us directly through WhatsApp.

• Check Availability / Book Online
• WhatsApp us at 8066 9115 with your preferred dates, suite type and number of cats.

You can also refer to our Booking Procedures for more information about reservations, deposits and required documents. You can also learn more about our cat boarding service in Singapore, including what’s included and what to expect during your cat’s stay.

2.2 Can I book adjoining suites?
Yes. Adjoining configurations are available for selected Standard, Deluxe and Premier Suites. They can provide additional space for an individual cat or suitable same-household cats.

Imperial Suites do not have an adjoining configuration. Please refer to our Suites & Rates page for current adjoining options and prices, or WhatsApp us if you would like help selecting the most suitable arrangement.

3. Admission & Requirements

3.1 What are the admission requirements for Tiny Paw?
Before boarding, Paw Parents must provide the information and documents needed for us to verify their cat’s boarding readiness and care requirements.

• Vaccination: Current vaccination against Feline Panleukopenia (FPV), Feline Calicivirus (FCV) and Feline Herpesvirus (FHV/FHV-1). Required vaccination courses should be completed at least two weeks before check-in.
• AVS cat licence and microchip: Pet cats in Singapore must be licensed with AVS and microchipped. Please provide your cat’s current licence and microchip details.
• Boarding Admission Form: Please complete the Tiny Paw Boarding Admission Form and provide the required supporting records before check-in.
• Parasite prevention: Paw Guests must have suitable parasite prevention. Revolution may be supplied and applied at check-in for an additional charge, or owners may provide a suitable treatment for administration.
• FIV/FeLV: A negative FIV/FeLV result is required for cats using our shared Fitness Centre or play area.
• Owner Consent Form: An Owner Consent Form is required where applicable, such as approved co-boarding arrangements.

Please also read Tiny Paw’s Terms and Conditions before confirming your booking.

4. Vaccination & Health Policies

4.1 My cat is not vaccinated. Can they still board?
Our standard boarding requirement is for cats to have current vaccination against FPV, FCV and FHV, with the required vaccination course completed at least two weeks before check-in.

Where vaccination is not medically appropriate, or where an alternative assessment of immunity is required, supporting veterinary documentation may be considered. A titre test should include appropriate veterinary interpretation and must be provided for review before boarding.

4.2 What if my cat’s vaccination is overdue?
Please arrange the required vaccination as early as possible before the boarding stay. Our standard requirement is for the vaccination course to be completed at least two weeks before check-in.

If this cannot be achieved, please contact us before confirming your stay so that we can review the circumstances and advise on the documentation required.

4.3 What if my cat is not suitable for vaccination?
Please provide veterinary documentation confirming the relevant health condition and the veterinarian’s recommendation.

A titre test showing satisfactory antibody immunity may also be considered where supported by appropriate veterinary interpretation.

4.4 What if my cat was vaccinated less than two weeks before check-in?
Please contact Tiny Paw before the stay. Supporting veterinary documentation may be required so that we can assess whether the boarding requirements can be safely met.

5. AVS Cat Licensing & Microchipping

5.1 Does my cat need an AVS licence before boarding?
Yes. From 1 September 2026, pet cats in Singapore are required to be licensed with the Animal & Veterinary Service (AVS). Tiny Paw requires your cat’s current AVS licence number and microchip information as part of our boarding admission records.

Please enter these details in the Tiny Paw Boarding Admission Form before your cat’s stay.

5.2 Does my cat need to be microchipped?
Yes. A pet cat must be microchipped before an AVS cat licence can be applied for.

For the current licensing requirements and application process, please refer to the official Animal & Veterinary Service licensing requirements.

6. Safety & Well-being

6.1 How does Tiny Paw look after my cat during their stay?
Tiny Paw is a cat-only boarding environment designed around feline comfort and care. Our team follows each Paw Guest’s confirmed feeding and care instructions, provides twice-daily housekeeping and monitors their general condition throughout the stay.

Paw Parents also receive complimentary 24-hour CCTV access to their cat’s suite for additional reassurance.

7. Packing & What to Bring

7.1 Do you provide food and litter? What should I pack?
Please provide enough of your cat’s regular food for the entire boarding stay, preferably with a little extra in case of delays or changes to the stay. Sudden changes in diet can cause digestive upset for some cats.

Tiny Paw provides standard tofu litter, litter trays, food bowls and water bowls. You may bring your own suitable items if your cat is more comfortable using them and they can be safely accommodated within the suite.

You may also bring medication, favourite toys, bedding or another familiar item if this helps your cat settle. Please refer to our Tiny Paw Packing List for more information.

8. Check-in, Check-out & Visiting

8.1 What are the standard check-in and check-out hours?
Standard check-in is from 2:00 pm to 5:00 pm, and standard check-out is from 11:00 am to 1:00 pm.

8.2 Can I request an early check-in or late check-out?
Requests outside the standard check-in and check-out periods are subject to suite availability, operational arrangements and any applicable charges. Please contact us in advance through WhatsApp at 8066 9115.

8.3 Can I visit my cat during their stay?
Yes. Paw Parents may visit their Paw Guests by prior appointment. Please arrange the visit with us in advance. Visiting hours are normally from 11:00 am to 4:00 pm.

9. Long-Stay Discounts

9.1 Are there discounts for longer boarding stays?
Yes. Long-stay discounts are available for qualifying bookings:

• 10 to 29 nights: 10% discount using code PAW10NIGHTS
• 30 nights or more: 15% discount using code PAW30NIGHTS

Discounts cannot normally be combined with other promotions unless otherwise stated.

10. Terms & Conditions

10.1 Where can I find the full boarding terms and conditions?
Please read Tiny Paw’s Cat Boarding Terms and Conditions before confirming your booking. The Terms and Conditions remain the authoritative source for current booking, boarding, cancellation and refund policies.

FAQ on Cancellation and Refund Policy

1. What happens if I need to cancel or reschedule my booking?
We understand that travel plans can change. Cancellation and rescheduling eligibility depends on how far in advance the request is received.

• 14 days or more before check-in: cancellation or rescheduling is subject to a 10% administrative fee.
• Less than 14 days but more than 48 hours before check-in: 50% of the applicable booking amount is eligible under the cancellation policy.
• Within 48 hours of check-in: the booking is non-refundable.

Tiny Paw credits are normally used for eligible cancellations and can be applied to future bookings, services or purchases. Please refer to our Terms and Conditions for the full and current policy.

FAQ on Grooming – Tiny Paw Wellness Centre

1. Does Tiny Paw provide cat grooming?
Yes. Grooming services are available exclusively for cats boarding at Tiny Paw Hotel, allowing our team time to understand and build familiarity with each Paw Guest before grooming.

Our basic grooming packages are currently $68 for short-haired cats and $88 for long-haired cats. Services include bathing, brushing, nail cutting, paw pad and sanitary trimming where required, and eye and ear cleaning.

Please visit the Tiny Paw Wellness Centre page or WhatsApp us for availability and details.

2. Can I book grooming if my cat is not staying at Tiny Paw?
No. Grooming is currently available only to Tiny Paw Hotel Paw Guests.

FAQ on Pet Products – Tiny Paw Boutique

1. What products are available at Tiny Paw Boutique?
Tiny Paw Boutique carries a selected range of cat and pet products, including beds, toys, grooming products and accessories. Product availability may vary.

2. How can I purchase Tiny Paw Boutique products?
You can visit Tiny Paw at 647 Geylang Road, Level 2, Singapore 389577, or browse our online stores through Shopee and Carousell.